The Employee Experience Measurement Survey

The Employee Experience Measurement Survey is a simple, quick tool to help you identify what helps or hinders your organisation in delivering a distinctive customer experience.

It will help you:

  • Identify the gap between desired performance and current organisational capability
  • Give you a clear picture on where weak alignment is
    hindering your success
  • Evaluate the extent to which your people are aligned with your customer experience strategy
  • Identify what you need to do to engage them to deliver it
  • Evaluate the existing employee experience
  • Identify gaps in training, communication, technology and HR processes and policies
  • Employee Experience ·

The Employer Brand

Work culture is a vital ingredient to sustaining success, but how does a brand create and then sustain that culture? The answer is through creating an employee experience that mirrors the customer experience. Ronan Dunne, former CEO of O2 and current Strategic Advisor to the Verizon CEO, sums this up well: ‘If you cannot turn your employees into fans there’s no way that you will turn customers into fans.’
Read More »
  • Brand-led Business Strategy ·

Good PR for your HR won’t compensate for a poor Customer Experience

This month, telecoms giant Virgin Media O2, announced that it would offer staff free gender transition therapy in order to provide “support and allyship to people from marginalised communities”. Unfortunately for the customers of Virgin Media O2, the spirit of generosity that the brand shows its staff, does nothing to gloss over a dismal customer experience. Virgin O2 have to be very careful not to drive a gap between their employee experience and their customer experience. Otherwise, this chasm will cast a shadow on the very purpose of the brand itself.
Read More »

Need a shot of Caffeine?

Are you an impatient leader wanting to make things happen?

We can help.

Caffeine's Extra Shot

Sign up here to receive your monthly Extra Shot newsletter.

Privacy Policy
We will only use your email address to send you Extra Shot content and will treat your information with respect. By clicking below, you agree that we may process your information in accordance with these terms. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us.
GDPR
We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.