Customer
Experience

Stand out from the competition through a distinctive end to end customer experience

Smith+Co, a Caffeine partner, offers specialist expertise around customer experience.

We help you create a customer experience that is consistent, differentiated, builds loyalty and turns customers into advocates.

We work with people who manage brands, both large and small, across a range of sectors, worldwide. 

And we’ve specialised for long enough to know what works – and what doesn’t.

Insight

Identify the insight that helps prioritise your customer experience efforts.
 

Customer Journey Mapping

Visualise the customer experience from their perspective.

Customer Experience Strategy & Design

Decide where and how you deliver your brand promise.

Customer Experience Measurement

Measure the impact of your customer experience.

Branded Customer Experience Training

Give your people the knowledge and skills they need to deliver your brand promise.

“Smith+Co helped us turn high-level brand strategy into specific elements of a new branded customer experience that could be delivered in complex operational situations. Their ability to draw on a broad range of perspectives from within and outside our sector helped us raise the bar on what to deliver and consider new ways to make it happen.”

PETE GOWERS – CEO, IHG

Insights

Need a shot of Caffeine?

Are you an impatient leader wanting to make things happen?

We can help.

Caffeine's Extra Shot

Sign up here to receive your monthly Extra Shot newsletter.

Privacy Policy
We will only use your email address to send you Extra Shot content and will treat your information with respect. By clicking below, you agree that we may process your information in accordance with these terms. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us.
GDPR
We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.