SERVICES
Customer Experience
Stand out from the competition through a distinctive end to end customer experience
Caffeine offers specialist expertise around customer experience.
We help you create a customer experience that is consistent, differentiated, builds loyalty and turns customers into advocates.
We work with people who manage brands, both large and small, across a range of sectors, worldwide.
And we’ve specialised for long enough to know what works – and what doesn’t.
Insight
Identify the insight that helps prioritise your customer experience efforts.
Customer
Journey Mapping
Visualise the customer experience from their perspective.
Customer Experience Strategy & Design
Decide where and how you deliver your brand promise.
Customer Experience Measurement
Measure the impact of your customer experience.
Branded Customer Experience Training
Give your people the knowledge and skills they need to deliver your brand promise.
“Caffeine helped us turn high-level brand strategy into specific elements of a new branded customer experience that could be delivered in complex operational situations. Their ability to draw on a broad range of perspectives from within and outside our sector helped us raise the bar on what to deliver and consider new ways to make it happen.”
PETE GOWERS – CEO, IHG
Insights
- Customer Experience •
Customer Experience – it’s not worth the effort…is it?
Is poor Customer Experience costing your business? Learn why prioritising CX is a business imperative and how to stand out from the competition.
- Customer Experience •
The Invisible Cost of Spam: Eroding Brand Reputation and Customer Experience
Shaun Smith explores how spam undermines customer experience, highlighting its detrimental impact on brand reputation in today’s digital environment. Spam, in its many forms, from unsolicited emails to intrusive ads, not only disrupts the customer’s digital experience but also erodes trust, a fundamental element upon which brand reputation…
- Customer Experience •
No room at the inn? A festive look at some hotel horrors
Ahead of 'frantic Friday', Louisa Clarke shares her top 5 hotel horrors to avoid this Christmas
