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Managing Your Customer Experience:
The Seven Deadly Sins

Customer Experience Management (CEM) has become well established in the US and UK markets and is becoming increasingly a hot topic in the rest of the world. Unfortunately with so many consultancies entering the field it is not always implemented with the level of rigour needed to achieve...

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Fourth year in a row: The UK's Leading Management Consultants 2023 by the FT. Post, by The Caffeine Partnership.

Awarded the UK’s
Leading Management Consultants 2023
by the Financial Times.

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