The Employee Experience Measurement Survey is a simple, quick tool to help you identify what helps or hinders your organisation in delivering a distinctive customer experience.
It will help you:
- Identify the gap between desired performance and current organisational capability
- Give you a clear picture on where weak alignment is
hindering your success - Evaluate the extent to which your people are aligned with your customer experience strategy
- Identify what you need to do to engage them to deliver it
- Evaluate the existing employee experience
- Identify gaps in training, communication, technology and HR processes and policies
