CEM+ Employee Experience Survey

A simple, quick tool to help you identify what helps or hinders your organisation in delivering a distinctive customer experience.

Many organisations fail to execute customer experience successfully because they fail to align their processes and people. And you can’t do this successfully without listening to your people and understanding what helps or hinders them in delivering a great experience. CEM+ can help.

The CEM+ employee experience survey is a simple, quick tool to help you identify what helps or hinders your organisation in delivering a distinctive customer experience. It will help you:

  • identify the gap between desired performance and current organisational capability, and give you a very clear picture on where weak alignment is hindering your success.
  • evaluate the extent to which your people are aligned with your customer experience strategy and what you need to do to engage them to deliver it.
  • evaluate the existing employee experience and identify gaps in training, communication, technology and HR processes and policies.

The CEM+ employee survey builds on our more extensive Organisational Alignment Survey* which has been used by over 400 organisations worldwide. Although our latest survey is geared specifically to customer experience implementation, it still uses the same proprietary methodology based on the 12 key factors critical to organisational success.

*The OAS was independently validated by Dr David Matsumoto of San Francisco State University, based on correlated responses from over 23,000 OAS® respondents from 52 companies, across 20 countries. This survey is distributed by Persona Global.

Get in touch...

Need a shot of Caffeine?

Are you an impatient leader wanting to make things happen?

We can help.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Caffeine's Extra Shot

Sign up here to receive your monthly Extra Shot newsletter.

Privacy Policy
We will only use your email address to send you Extra Shot content and will treat your information with respect. By clicking below, you agree that we may process your information in accordance with these terms. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us.
We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp's privacy practices here.

Fourth year in a row: The UK's Leading Management Consultants 2023 by the FT. Post, by The Caffeine Partnership.

Awarded the UK’s
Leading Management Consultants 2023
by the Financial Times.

Purpose, Pay or Perks?
What Matters Most to Employees.

Download our FREE White Paper.

We commissioned an independent survey of 1000 UK employees with the objective of understanding how expectations around what they want or expect from work have changed since the pandemic.

Fill in the form below to download our report.