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  • Employee Experience

The Employee Pride Index 2024:
What drives Employee Pride?

WHITE PAPER The Employee Pride Index 2024: What drives Employee Pride? Now in its third year, The Caffeine Partnership’s Employee Pride Index, in partnership with data and market research company Savanta, surveys 1000 UK employees to understand expectations of what they want or need from work and what...

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  • Customer Experience, Employee Experience

Aligning the Employee and Customer Experience

Aligning employee and customer experience is critical for business success. This white paper explores how leading brands are bridging the gap between internal culture and external customer satisfaction. By creating a purpose-driven environment and hiring for attitude, companies can enhance both employee engagement and customer loyalty, driving sustainable...

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  • Customer Experience

Managing Your Customer Experience:
The Seven Deadly Sins

Customer Experience Management (CEM) has become well established in the US and UK markets and is becoming increasingly a hot topic in the rest of the world. Unfortunately with so many consultancies entering the field it is not always implemented with the level of rigour needed to achieve...

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Purpose, Pay or Perks?
What Matters Most to Employees.

Download our FREE White Paper.

We commissioned an independent survey of 1000 UK employees with the objective of understanding how expectations around what they want or expect from work have changed since the pandemic.

Fill in the form below to download our report.