Category: Customer Experience

Employee Experience ·
Customer Experience ·

A 5-Star Employee Experience Will Build Customer Loyalty

Five insights for building a purpose-driven, engaged workforce that delivers exceptional brand culture and employee engagement.

14 Oct 2024·

Customer Experience ·

Managing Your Customer Experience: The 7 Deadly Sins

Caffeine's guide to managing your customer experience and the CX mistakes that hold the greatest potential to derail all other customer experience efforts.

18 Sep 2024·

Customer Experience ·

AI chatbots have a customer experience problem

What are the critical elements missing from the AI chatbot experience? And how are companies like Lemonade setting the standard?

11 Jul 2024·

Customer Experience ·
Brands ·

Luxury Brands: Combating the ‘Fast Experience’

As luxury brands reinvent retail in the age of fast fashion, here are strategies to combat the fast experience & create unforgettable in-store experiences.

08 May 2024·

Customer Experience ·

Customer Experience – it’s not worth the effort…is it?

Is poor Customer Experience costing your business? Learn why prioritising CX is a business imperative and how to stand out from the competition.

03 Apr 2024·

Customer Experience ·

The Invisible Cost of Spam: Eroding Brand Reputation and Customer Experience

Shaun Smith explores how spam undermines customer experience, highlighting its detrimental impact on brand reputation in today’s digital environment. Spam, in its many forms, from unsolicited emails to intrusive ads, not only disrupts the customer’s digital experience but also erodes trust, a fundamental element upon which brand reputation…

21 Feb 2024·

Customer Experience ·

No room at the inn? A festive look at some hotel horrors

Ahead of 'frantic Friday', Louisa Clarke shares her top 5 hotel horrors to avoid this Christmas

14 Dec 2023·

Customer Experience ·

New Energy: The rise of the distinctive customer experience

Customers are expecting more of energy companies today than ever before. What does it take to create the building blocks of a great customer experience?

11 Aug 2023·

Customer Experience ·

The Magic Ingredient: Harnessing effort to create a Memorable Customer Experience

Shaun Smith looks at how the principle 'Effort Heuristic' can help your customer experience stand out from the crowd.

01 Jul 2023·

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Category: Customer Experience

A 5-Star Employee Experience Will Build Customer Loyalty

Managing Your Customer Experience: The 7 Deadly Sins

AI chatbots have a customer experience problem

Luxury Brands: Combating the ‘Fast Experience’

Customer Experience – it’s not worth the effort…is it?

The Invisible Cost of Spam: Eroding Brand Reputation and Customer Experience

No room at the inn? A festive look at some hotel horrors

New Energy: The rise of the distinctive customer experience

The Magic Ingredient: Harnessing effort to create a Memorable Customer Experience

Stimulating business.

Shortcuts

Privacy Policy

Need a shot of Caffeine?

Are you an impatient leader wanting to make things happen?

We can help.

Caffeine's Extra Shot

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Purpose, Pay or Perks?
What Matters Most to Employees.

Category: Customer Experience

A 5-Star Employee Experience Will Build Customer Loyalty

Managing Your Customer Experience: The 7 Deadly Sins

AI chatbots have a customer experience problem

Luxury Brands: Combating the ‘Fast Experience’

Customer Experience – it’s not worth the effort…is it?

The Invisible Cost of Spam: Eroding Brand Reputation and Customer Experience

No room at the inn? A festive look at some hotel horrors

New Energy: The rise of the distinctive customer experience

The Magic Ingredient: Harnessing effort to create a Memorable Customer Experience

Stimulating business.

Shortcuts

Privacy Policy

Need a shot of Caffeine?

Are you an impatient leader wanting to make things happen? We can help.

Caffeine's Extra Shot

Sign up here to receive your monthly Extra Shot newsletter.

Purpose, Pay or Perks? What Matters Most to Employees.

Are you an impatient leader wanting to make things happen?

We can help.

Purpose, Pay or Perks?
What Matters Most to Employees.