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In the meantime why not check out our latest insights, whitepapers and articles below.
- Employee Experience ·
- Customer Experience ·
A 5-Star Employee Experience Will Build Customer Loyalty
Five insights for building a purpose-driven, engaged workforce that delivers exceptional brand culture and employee engagement.
- Customer Experience ·
Managing Your Customer Experience: The 7 Deadly Sins
Caffeine's guide to managing your customer experience and the CX mistakes that hold the greatest potential to derail all other customer experience efforts.
- Brand-led Business Strategy ·
- Brands ·
John Lewis – the future of brand strategy starts now
John Lewis boss Peter Ruis has made headlines by announcing that ‘Never Knowingly Undersold’ is back – this time with AI helping to match its prices to those at 25 major retailers – including, for the first time, online brands.
- General ·
Holiday Reading – a tale of the unexpected
From business insights to captivating novels, five books worth packing this summer for your holiday reading.
- Brand-led Business Strategy ·
Why you exist is important but what you do is vital – getting brand purpose right
Brand purpose drives companies beyond profit. Patagonia focuses on environmental action, and LEGO fosters creativity, leading both to lasting success and positive impact.
- Customer Experience ·
AI chatbots have a customer experience problem
What are the critical elements missing from the AI chatbot experience? And how are companies like Lemonade setting the standard?
