THE CAFFEINE KNOWLEDGE BANK
Self-Assessment Surveys
Our latest self-assessment surveys for diagnosing strengths, gaps and improvement areas in your business, brand and team.
CUSTOMER EXPERIENCE
CEM+ Self-Assessment
This assessment tool will help you determine where you are on your journey towards creating a distinctive and differentiated customer experience for your business.
EMPLOYEE EXPERIENCE
CEM+ Employee Experience Survey
The CEM+ employee experience survey is a simple, quick tool to help you identify what helps or hinders your organisation in delivering a distinctive customer experience.
BRAND-LED BUSINESS STRATEGY
On Purpose Self-Assessment
This assessment tool will give you a snapshot on how purpose-led your organisation is. It’s also a chance to find out how your brand compares to the ON PURPOSE brands featured in our book.