THE CAFFEINE KNOWLEDGE BANK
Self-Assessment Surveys
Our latest self-assessment surveys for diagnosing strengths, gaps and improvement areas in your business, brand and team.
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CUSTOMER EXPERIENCE
CEM+ Self-Assessment
This assessment tool will help you determine where you are on your journey towards creating a distinctive and differentiated customer experience for your business.
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EMPLOYEE EXPERIENCE
CEM+ Employee Experience Survey
The CEM+ employee experience survey is a simple, quick tool to help you identify what helps or hinders your organisation in delivering a distinctive customer experience.
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BRAND-LED BUSINESS STRATEGY
On Purpose Self-Assessment
This assessment tool will give you a snapshot on how purpose-led your organisation is. It’s also a chance to find out how your brand compares to the ON PURPOSE brands featured in our book.