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WTF is happening to Customer Experience?

  The Caffeine Partnership’s guest blog this month is by Shaun Smith, founder of Smith+Co and an international speaker and award-winning author. His latest book ‘On Purpose – delivering a branded customer experience people love’, co-authored with Andy Milligan, has received global recognition for helping brand leaders create stand-out experiences that leave a lasting impression with purpose. According to Forrester’s 2017 …

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The true meaning of business success

  “Strange, isn’t it? Each man’s life touches so many other lives. When he isn’t around he leaves an awful hole, doesn’t he?” Clarence Odbody, Angel Second Class Would anyone miss your business if it didn’t exist? It’s a regular question consultants ask their clients in workshops. The answer is always ‘yes’ for some reason when probably half the time …

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Why Leaders need Soft Skills

  Our guest blog this month is by Neil Mullarkey. An associate of Caffeine, we work together to help leaders using improvisational theatre to enhance people’s skills in communication, leadership and innovation. Are there too many leadership books? Too many big ideas? What does it actually mean to be, say, a Servant Leader on a Tuesday morning when you’re a bit …

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The ABC of a Leadership Superteam

  This week we worked with a leadership team.  Their story might seem familiar to you. On paper, they had everything needed to be a successful and thriving powerhouse. They were talented and experienced. They were creating innovative work. They had good relationships with their customers. They had a large team below them to deliver the work. But…they were frustrated, …

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The future of business growth

  I’ve seen the future… and it’s beautiful. Lisbon is also beautiful. This gloriously creative and friendly city hosted The House of Beautiful Business alongside Web Summit, the world’s largest tech conference dubbed ‘Davos for Geeks’ by Bloomberg. The House of Beautiful Business is a pop-up community for meaningful conversations about technology and humanity in collaboration with BCG Henderson Institute and …

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Chutzpah. The real key to brand and business growth?

  What does it take to develop a successful brand or business? It’s a question we get asked repeatedly and has been asked for as long as I can remember. Often the answer is ‘differentiation’ or ‘relevance’; recently people have talked about ‘authenticity’ or about having ‘a higher purpose’. And of course, there is always ‘consistency’. But last week as …

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MORE WOMEN MEANS MORE BUSINESS

  More women in leadership roles leads to richness of debate, increased innovation and more success. The data is in. The results are conclusive. If you want a successful business, you need more women leading it. At the recent Financial Times Women at the Top event, McKinsey unveiled their latest research on the impact of diversity. It demonstrated that for every …

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The Power of 10

  Here are 10 things that I am convinced will help any leader accelerate their business. Maybe you already know these and maybe you don’t, but I thought I would write them down. Most of these don’t appear in conventional business journals and yet I think they are incredibly important. 1. A lot of companies don’t actually have a business …

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Making a break

  What makes a company awayday more than just a day in a different room? It’s awayday season again. You may even be on your way to one now. Are you looking forward to it? Awaydays, workshops, off-sites – they have a variety of names but in general they have much in common: Over-ambitious agendas. Dark, airless basement rooms. A …

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Grow your business faster by getting closer to your customer

This month’s guest blog is written by Charlotte Vicary, Caffeine Associate and Founder and Director of The Customer Closeness Company. An experienced brand marketer and research moderator, we work together to help leaders with Customer Closeness strategy and programme delivery. There is something about the essential human-ness of business people spending time with consumers that is powerful. It makes business …